Effective Date: September 2026
Total Sono LLC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we may collect, use, and protect information provided through our website, communications, and services.
Information We Collect
We may collect information you provide directly to us, including:
- Name
- Email address
- Mobile phone number
- Contact information
- Appointment and scheduling information
- Information submitted through our website or other communication channels
We may also collect certain information about how our website is used, including browser type, IP address, website activity, cookies, and similar technologies.
How We Use Your Information
Total Sono LLC may use information collected to:
- Schedule, confirm, reschedule, and communicate about appointments
- Respond to patient questions and requests
- Provide patient support and service-related communications
- Coordinate services
- Improve our website, services, and patient experience
- Maintain the security of our systems
- Comply with applicable legal and regulatory requirements
Mobile Information
Total Sono LLC respects the privacy of your mobile information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide the messaging service or as required by law.
Total Sono LLC does not sell mobile phone numbers or SMS consent information.
SMS Terms & Conditions
By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS communications from Total Sono LLC related to your interactions with us.
Messages may include:
- Appointment confirmations and reminders
- Scheduling and rescheduling information
- Requests to contact our office
- Patient service communications
- Follow-up communications
- Other communications related to services provided by Total Sono LLC
Consent to receive text messages is not a condition of receiving services from Total Sono LLC.
Message Frequency
Message frequency may vary depending on your appointments, requests, and interactions with Total Sono LLC.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message from Total Sono LLC.
After opting out, you may receive a confirmation message. You may still be contacted through other appropriate methods regarding appointments, services, or other necessary communications.
Help
For assistance with text messaging, reply HELP to any SMS message from Total Sono LLC or contact us at:
Total Sono LLC
Phone: (888) 501-0937
Website: www.totalsono.com
Third-Party Service Providers
Total Sono LLC may use third-party service providers to support website operations, communications, scheduling, information technology, analytics, and other business functions.
These service providers may have access to information only as reasonably necessary to perform services on our behalf and are expected to protect information in accordance with applicable legal and contractual requirements.
Total Sono LLC does not sell personal information or mobile contact information to third parties for marketing purposes.
Data Protection
Total Sono LLC takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
Information is retained only as necessary for legitimate business, healthcare, regulatory, and legal purposes.
Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of certain information.
Healthcare information may also be subject to separate federal and state privacy requirements and Total Sono LLC’s applicable Notice of Privacy Practices.
Changes to This Policy
Total Sono LLC may update this Privacy Policy and SMS Terms from time to time. Any updates will be posted on our website with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy, SMS communications, or Total Sono LLC’s privacy practices, please contact:
Total Sono LLC
Phone: (888) 501-0937
Website: www.totalsono.com